Privacy Policy – bet929 Pakistan Betting Platform

01 Who We Are

bet929 operates the online sports betting and casino platform available at bet929.net. The platform is designed for Pakistani players and offers sports betting in PKR across cricket, PSL, football, and esports, as well as a live casino and a full slots lobby.

For the purposes of this Privacy Policy, "bet929", "we", "us", and "our" refer to the operator of the bet929 platform. "You" and "your" refer to any individual who accesses bet929.net, registers an account, or uses any part of the platform.

This Privacy Policy applies to all information collected through the bet929 website and platform. By registering an account or continuing to use bet929, you acknowledge that you have read and understood this policy.

02 Data We Collect

bet929 collects personal information in the following ways:

Information you provide directly:

• Full legal name, date of birth, and gender provided during registration.
• Contact details including mobile number and email address.
• Identity verification documents submitted during the KYC (Know Your Customer) process — typically a copy of your CNIC or passport.
• Payment method details provided when making a deposit or requesting a withdrawal (JazzCash account number, Easypaisa wallet, bank account details, card details).
• Communications you send to bet929 support, including chat messages, emails, and any attachments.

Information collected automatically:

• IP address and approximate geographic location derived from it.
• Device type, operating system, and browser information.
• Pages visited on bet929.net, time spent on each section, and navigation patterns.
• Betting and gaming activity — markets bet on, stakes placed, games played, session durations.
• Deposit and withdrawal transaction records including amounts, timestamps, and payment methods used.
• Login timestamps and access logs.

03 How We Use Your Data

The personal information bet929 collects is used for the following purposes:

• Account management: Creating and maintaining your bet929 account, verifying your identity, and managing your login credentials.
• Processing transactions: Handling PKR deposits via JazzCash, Easypaisa, Raast, bank transfer, and cards; processing withdrawal requests; maintaining an accurate transaction history in your account.
• Platform operation: Displaying accurate odds and settling bets; running live casino tables and slots; recording gaming history in your account.
• Responsible gaming: Monitoring account activity to identify potential problem gambling behaviour and applying any self-exclusion or deposit limits you have requested.
• Fraud prevention and security: Detecting and preventing fraudulent activity, money laundering, and any misuse of the platform.
• Customer support: Responding to queries submitted through live chat or email and maintaining a record of support interactions.
• Legal compliance: Meeting obligations under applicable laws, responding to lawful requests from relevant authorities, and maintaining records required for financial auditing purposes.
• Marketing communications: Sending you bonus offers, PSL betting promotions, and platform updates — only where you have opted in or where we have a legitimate interest in doing so. You can opt out at any time.
• Platform improvement: Analysing aggregated usage data to understand how players use bet929 and improve the overall experience.

04 Legal Basis for Processing

bet929 processes your personal data on the following legal grounds:

• Contractual necessity: Processing your registration data, transaction data, and betting activity is necessary to fulfil the agreement between you and bet929 when you open an account and use the platform.
• Legal obligation: Identity verification, transaction records, and fraud prevention activities are required to comply with applicable laws and financial regulations.
• Legitimate interests: Monitoring platform usage for security purposes, fraud detection, and improving the platform serves legitimate interests of both bet929 and its players, provided those interests are not overridden by your individual rights.
• Consent: Where bet929 sends you direct marketing communications by email or mobile notification, this is done on the basis of your consent. You may withdraw consent at any time through your account settings or by contacting support.

05 Sharing Your Data

bet929 does not sell your personal information to third parties. We may share your data with the following categories of recipients only where necessary and for specific purposes:

• Payment processors: JazzCash, Easypaisa, Raast, banks, and card processors receive the payment details required to complete your deposit or withdrawal. These providers have their own privacy policies and data protection obligations.
• Identity verification providers: Third-party KYC service providers may process your identity documents to complete account verification. These providers are bound by strict confidentiality agreements.
• Casino game suppliers: Game providers may receive session and stake data necessary to run their games. They do not receive your full personal profile.
• IT and hosting providers: Companies that host and maintain bet929's platform infrastructure may access data in the course of providing technical services.
• Legal and regulatory authorities: Where required by law, or in response to a valid legal request, bet929 may disclose personal data to relevant authorities. We will notify you of any such disclosure where we are legally permitted to do so.

06 Payment Data

When you make a PKR deposit or request a withdrawal on bet929, you will enter payment details such as your JazzCash mobile wallet number, Easypaisa account, Raast ID, bank account number, or card number. This information is processed through secure payment channels.

bet929 does not store full card numbers, CVV codes, or complete bank account credentials on its own servers after a transaction is complete. Payment reference numbers and transaction amounts are retained in your account history for record-keeping and dispute resolution purposes.

• All payment data in transit is encrypted using TLS.
• Withdrawal requests are matched against the payment method used for deposit to prevent misdirected funds.
• If a suspicious transaction is detected, bet929 may temporarily hold a withdrawal and request additional verification from you before releasing funds.

07 Cookies & Tracking

bet929 uses cookies — small text files stored on your device — to make the platform function correctly and to understand how it is being used. The main types of cookies we use are:

• Essential cookies: Required for the platform to function. These keep you logged in during a session, remember your preferences, and ensure bets are processed correctly. These cannot be disabled without affecting your ability to use the platform.
• Analytics cookies: Help bet929 understand which pages and features are most used, how long players spend on different sections, and where technical issues occur. This data is aggregated and does not identify you personally.
• Preference cookies: Remember settings you have chosen, such as your preferred language or odds format, so you do not need to re-select them every visit.

You can manage or delete cookies through your browser settings. Note that disabling essential cookies will prevent you from logging in or using core platform features. Disabling analytics cookies will not affect your ability to place bets or use any part of the platform.

08 Data Retention

bet929 retains your personal data for as long as your account is active and for a period after account closure as required by applicable laws and our internal record-keeping obligations. The general retention principles we follow are:

• Active accounts: All account data is retained for as long as the account remains open.
• Closed accounts: Transaction records, identity verification documents, and account activity logs are retained for a minimum period following account closure to meet financial record-keeping obligations and support any dispute resolution that may arise.
• Support communications: Chat and email records with our support team are retained for a period sufficient to resolve any follow-up queries and for quality assurance.
• Marketing data: If you have opted out of marketing communications, your opt-out preference is retained indefinitely to ensure we do not inadvertently contact you again.

When data is no longer required, it is securely deleted or anonymised so that it can no longer be linked to you personally.

09 Your Rights

As a bet929 account holder, you have the following rights regarding your personal data:

• Right of access: You may request a summary of the personal data bet929 holds about you. We will respond within a reasonable timeframe.
• Right to correction: If any information in your account is inaccurate or out of date, you can update it directly in your account settings or by contacting support.
• Right to deletion: You may request deletion of your account and associated personal data. Where we are required by law to retain certain records, we will inform you of what data must be kept and for how long.
• Right to restrict processing: In certain circumstances you may ask bet929 to limit how we process your data while a query or complaint is being resolved.
• Right to object to marketing: You can opt out of promotional communications at any time through your account settings. Opting out of marketing does not affect the processing of data needed to operate your account.
• Right to data portability: You may request a copy of your personal data in a structured, machine-readable format.

10 Security Measures

bet929 takes the security of your personal data seriously. The platform applies the following technical and organisational measures to protect your information:

• All data transmitted between your device and bet929 servers is encrypted using TLS (Transport Layer Security).
• Account passwords are stored using strong one-way hashing — bet929 staff cannot retrieve your password in plain text.
• Access to personal data within the bet929 organisation is restricted on a need-to-know basis. Staff with access to account data are subject to confidentiality obligations.
• The platform undergoes regular security reviews to identify and address potential vulnerabilities.
• Unusual login activity — such as access from an unrecognised device or location — may trigger additional verification steps to protect your account.

While bet929 takes every reasonable precaution, no online platform can guarantee absolute security. You play an important role in keeping your account safe by using a strong, unique password and not sharing your login credentials with anyone.

11 Minors

bet929 is strictly for users aged 18 and above. The platform does not knowingly collect personal data from anyone under 18 years of age. If bet929 becomes aware that a minor has registered an account or submitted personal data, that account will be closed immediately, data will be deleted, and any deposits identified will be returned to the payment source.

If you believe a minor has registered on bet929 using false age information, please contact support so the account can be reviewed promptly. Parents and guardians who are concerned about a young person's access to online gambling platforms are encouraged to use device-level parental control software.

12 Changes to This Policy

bet929 may update this Privacy Policy from time to time to reflect changes in how the platform operates, changes in applicable laws, or improvements in our data handling practices. When a material change is made, the updated policy will be published on this page with a revised "Last updated" date.

Where a change significantly affects how we use your personal data, bet929 will make reasonable efforts to notify you — for example, through a notification when you next log in or via the contact details on your account. Continued use of the platform after an updated policy is published constitutes your acknowledgement of the revised terms.

We recommend checking this page periodically if you are a regular bet929 player, particularly before making a deposit or sharing additional personal information with us.

13 Contact Us

If you have any questions about this Privacy Policy, want to exercise a data right, or have a concern about how bet929 handles your personal information, please get in touch with our support team through the contact channels available within the platform.

You can also visit our FAQ page where many common questions about accounts, payments, and data are answered. For anything related to safe play and account limits, the Responsible Gaming page has full details on the tools available to you.